Frequently Asked Questions
Everything you need to know about bringing CHITA LIVING into your home.
What is the standard shipping time for furniture orders?
Most in-stock items ship within 3-5 business days. Delivery times vary by location, but typically arrive within 7-14 business days via our specialized furniture carriers.
Do you offer a warranty on your products?
Yes, we offer a 1-year limited warranty on all furniture pieces, covering manufacturing defects in materials and workmanship under normal household use.
What is your return policy?
We offer a 30-day return window for most items. Products must be in their original packaging and original condition. Please note that return shipping fees may apply.
Are fabric samples available before I purchase?
Absolutely. We offer complimentary fabric swatches for our upholstered collections to help you choose the perfect texture and color for your space.
Do the sofas and chairs require assembly?
Many of our pieces are designed for easy assembly with no extra tools required. Detailed instructions are included in every box, and most items can be set up in under 20 minutes.
What payment methods do you accept?
We accept all major credit cards, PayPal, and offer flexible financing options through Affirm so you can pay over time.